SHIPPING

This Shipping Policy was last updated February 2021. 

Shipping Rates

FREE Shipping on orders over £20.

Orders under £20 will be charged a flat rate fee of £2.99. 

All orders are shipped on a standard 2-day delivery service with DPD. 

Delivery service

Fulfilment of your order is managed by 2Pure.

To ensure the safe arrival of goods, all of our shipments are tracked and require a signature upon delivery.

Order before 11:30am, Monday to Friday to have your order despatched same day. 

Please note we'll endeavour to dispatch your order straight away, however during busy periods this could take 2-3 working days. 

We use DPD 2-day delivery service for all our orders. We are not currently able to offer express or a next-day delivery service.

We don't currently deliver to BFPO and APO addresses. Please use an alternative shipping address. 

Exemptions 

Unfortunately, due to forces out of our control, we are currently unable to fulfil orders to the following destinations. We’re working to resolve this as soon as possible and apologise for any inconvenience.

  • Republic of Ireland
  • Channel Islands
  • Isle of Man

We do not deliver to BFPO and APO addresses. Please use an alternative shipping address.

Public holidays

Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.

Deliveries outside the UK

We don't currently ship outside of the UK.

Delivery Tracking

Once your order has been shipped you'll get an email with your DPD tracking number. You can use this to track the status of your order, DPD usually message on the day with a time slot. 

Damaged, defective or incorrect orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.

If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instructions on the Returns Policy page.

Returns

For information about returns, and to request a return please visit our Returns Policy page.